Meet the Team – CannSell Certified Budtenders at UpHi Cannabis Emporium
Our People Make the Difference
At UpHi Cannabis Emporium, our team is the experience.
We’re not here to rush anyone through a transaction or push whatever happens to be on promo. Our staff are trained cannabis educators — people who know the plant, understand the legal market, and care about helping customers make informed choices.
Every team member holds a valid CannSell certification required by the Alcohol and Gaming Commission of Ontario (AGCO), ensuring safe, responsible, and compliant cannabis retail every day.
If you want to learn more about who we are as a business, start with About Us.
Certified. Experienced. Approachable.
Cannabis is personal. That’s why training matters.
CannSell certification covers responsible sales, product safety, legal requirements, and customer education — and it’s the baseline for working in legal cannabis retail in Ontario. At UpHi, it’s just the starting point.
Our team continues to build deep product knowledge through hands-on experience, ongoing learning, and real conversations with customers. Some people come in with clear preferences, others are still figuring out what works for them. In both cases, the goal is the same: clear guidance, honest answers, and recommendations grounded in experience.
Learn more about how we operate within Ontario’s retail framework on our Compliance & Licensing page.
Meet Our Budtenders
Store Leadership
Store Managers & Leads
Our store leads keep things running smoothly — from compliance and training to product curation and customer experience. They set the tone in each shop and make sure every visit feels welcoming, informed, and pressure-free.
Budtenders
Cannabis Educators
Our budtenders are here to guide, not upsell. They’re trained to explain formats, effects, and differences clearly — without jargon or judgment. Expect thoughtful recommendations and support choosing products responsibly.
Operations & Support
Retail Operations Team
Behind the scenes, our operations team supports inventory flow, education standards, and day-to-day compliance so the in-store experience stays consistent across both locations.
Visit our Stores
The best way to meet our team is in person. Stop in to browse, ask questions, or pick up an online order. Our CannSell-certified team is here to help.
Flagship Store
Geneva Street
Premium Selection + Concentrates Specialists
- 286 Geneva St, St. Catharines
- (289) 362-3458
- Open daily until 11 PM
Near Brock University
Glenridge Avenue
Student Discounts + Vapes + Pre-Rolls
- 198 Glenridge Ave, St. Catharines
- (905) 682-0656
- Open daily until 11 PM
- 10% off for Brock students every day
Meet the Team FAQs
Are all UpHi staff CannSell-certified?
Yes. Every UpHi team member holds a valid CannSell certification, which is required for legal cannabis retail in Ontario.
What does CannSell certification mean for customers?
CannSell training ensures staff understand cannabis laws, responsible sales practices, product safety, and age verification requirements. It’s a baseline for safe, compliant customer guidance.
Are UpHi budtenders trained to give product advice?
Yes. UpHi budtenders receive ongoing training and hands-on experience to help customers understand formats, effects, and responsible use—without pressure or upselling.
Can UpHi staff help first-time cannabis consumers?
Yes. The team is trained to provide clear, judgment-free guidance and answer questions at any comfort level.
Do staff receive ongoing education?
Yes. Product knowledge, compliance updates, and education are ongoing priorities at UpHi to ensure recommendations stay current and accurate.
Where can I meet the team in person?
UpHi has two locations in St. Catharines on Geneva Street and Glenridge Avenue, with staff available during store hours to help in person.